Vinca
Vinca Deluxe Phinisi
Contact the Vinca charter desk in Labuan Bajo
Updated 10 October 2026
The Vinca Deluxe Phinisi desk in Labuan Bajo answers on two WhatsApp lines and by email at sales@vincacruisekomodo.com, during desk hours: Daily 08:00–20:00 (WITA). Send dates, guests and route. A cabin starts at IDR 6,950,000 (≈ USD 426) per person on the open trip, and the whole 6-cabin boat at IDR 50,000,000 (≈ USD 3,067). The deposit is 50 percent.
Two WhatsApp lines and one email
WhatsApp is the fastest route. There are two lines, CS 1 and CS 2, and they reach the same desk, so use whichever opens. The buttons on this page open a message with the page you came from already typed in.
Email goes to sales@vincacruisekomodo.com, and it is better for longer requests: a corporate plan, a group with special needs, or an enquiry that needs a document attached. Messages reach the same desk, and nobody sees one channel but not the other.
The desk keeps these hours: Daily 08:00–20:00 (WITA). A message sent outside them waits until the desk opens. We reply in the order messages arrive, and we would rather give you a correct answer than a fast one. We do not promise a reply in minutes.
Daily 08:00–20:00 (WITA)
Scan to add Komodo Explorer on WeChat, or search the ID. Replies in English and Chinese during desk hours.
WeChat ID: wxid_4wrjmhsw25e412
What to put in your first message
The more of this you include, the fewer round trips it takes to get a quote.
- Dates, and whether they can move by a few days either side.
- Number of guests, and the ages of any children.
- Route: day trip, 2D1N, 3D2N or 4D3N, or ask which one fits.
- Whole boat, or one cabin on a departure that starts on Monday & Friday.
- Cabin preference: Western, Japanese or Balinese, and whether anyone is prone to seasickness.
- Your hotel in Labuan Bajo, for the 09:30 pickup.
- Anything special: allergies, a birthday, a honeymoon, mobility limits or a drone you plan to bring.
If you do not know the answers yet, say that. A first message that says we are two people, early next year, we like snorkelling and we do not like early mornings is enough for the desk to work with.
What happens after you write
The desk checks the date against the boat. If it is free, we send a quote in rupiah: per person for a cabin on the open trip, or per boat for your guest band on a charter. If you want to go ahead, we send an invoice, and a deposit of 50 percent holds the date.
If the date is taken, we say so and suggest the nearest alternative, which on the open trip means the nearest date on the calendar. The next one is currently Monday, 12 October 2026.
If something in your plan does not fit the boat, we say that too. No diving, only patchy local Wi-Fi (no satellite internet) and no stabilisers are the usual three. If one of them decides your booking, we are the wrong boat, and a plain answer in the first reply saves you a deposit.
Who you are writing to
You are writing to the charter desk for Vinca Deluxe Phinisi, which is run by a registered Indonesian company based in Labuan Bajo, East Nusa Tenggara. The operator box below carries the company name, its registration number 1805260128363, its address in Labuan Bajo and the contact lines. The email address on the box is the one the desk answers from.
Complaints go to the same email. If something went wrong on a trip, write to sales@vincacruisekomodo.com with the date of sailing and what happened, and a person reads it. We reply in the order messages come in, and we keep the thread.
If the problem is a payment, include the invoice number and the name on the account. If it is a refund, the promise is that it reaches you within 14 days of the cancellation being agreed. We would rather be told early than late.
Who you are booking with
- Legal entity
- PT Komodo Explorer Indonesia
- Business ID (NIB)
- 1805260128363
- Address
- Jl. Trans Flores 35, Desa Gorontalo, Labuan Bajo, NTT 86763
- +6285190096797 · +6287727777677
- sales@vincacruisekomodo.com
- Desk hours
- Daily 08:00–20:00 (WITA)
Vessel sailed by its own crew; bookings and payments handled by PT Komodo Explorer Indonesia.
FAQ
Which WhatsApp line should I use, CS 1 or CS 2?
Either. Both lines reach the same desk in Labuan Bajo, so pick the one that opens. If one is busy, the other is not slower. Use the buttons on this page and your message arrives with the page you came from already typed in, such as a 3D2N or the cabins page.
What is your email address?
sales@vincacruisekomodo.com. It reaches the desk that answers WhatsApp, so you can write on either channel and expect the same reply. Use email for longer plans, attached documents and complaints. Please do not send the same enquiry on both channels at the same time, so that nothing is answered twice.
What hours does the desk keep?
Daily 08:00–20:00 (WITA). Messages sent outside those hours are answered when the desk opens. If your message is about a booking that sails within the next 7 days, say so in the first line, and mention your hotel and flight so the desk can find your booking.
Who do I write to if something went wrong on a trip?
Write to sales@vincacruisekomodo.com with the sailing date, your name and what happened. A person reads it, and we reply in the order messages arrive. If the problem concerns a payment, include the invoice number. Refunds that are due are paid within 14 days.
Check availability — Vinca
Vinca is owner-held and run by its own dedicated charter desk.